Spedizione in 2-5 giorni in tutto il mondo • Spedizione gratuita oltre i 50€ • Chiamaci: +359899 606 303

FAQs

How to choose the correct size for my dog or cat?

Depending on the product type you should measure your dog or cat neck or neck and chest. Usually there is a size chart table that shows the correct size for your pet. You should consider that there should be enough space to put your finger all around between the dog body/neck and the collar or the harness. If you have any problems or questions with sizing, don't hesistate to contact us.

 

For which breeds are suitable the Bechiva products?

Bechiva products are designed for small sized dogs and also fit well to most of the cat breeds. Chihuahua, Pomeranian, Maltese, Toy Poodle, Yorkie (Yorkshire Terrier), Shih Tzu, Pomsky, etc.

 

How can I retuturn a product and receive a refund and in which cases?

If by any reason you need to return your product you can contact us in 14 days after the delivery. The product should be not used and in the original packaging. Should be sent back with trackable shipment on customer account and immediately after we receive it, a refund will be initiated for the full amount paid except the shipping costs. If the product received is not in good condition a partial or no refund will be issued. Please contact us by e-mail in case of any problem appears with Bechiva products.

 

How long takes the delivery? What is the usual delivery transit time?

We are working with some of the biggest and well known worldwide delivery companies. The usual time for dispatching an order is 1-2 business days and during the holidays and busy periods could take a little longer - up to 7 business days. Delivery time varies depending on the destination and the delivery option choosen during the order confirmation.
Bechiva Standatd Shipping:
Europe - 4-8 business days
USA - 7-10 business days
Rest of the world - 4-21 business days
Bechiva Express Shipment:
Europe - 1-2 business days
USA - 3-5 business days
Rest of the world - 2-7 business days