Terms of service

Last updated: October 2026

1. Who we are

This website is operated by Bechiva Ltd, ul. Krali Marko 18, 4000 Plovdiv, Bulgaria, VAT BG204772058, info@bechiva.com, +359 899 606 303. By placing an order you agree to these terms, our Privacy policy, Shipping policy and Returns & refunds policy.

2. Products and prices

Our products are handmade, so small differences in colour, grain and size between items and photos are natural. Prices are in euro and include VAT where applicable. Delivery costs are shown at checkout. We may correct obvious pricing or stock errors; if so, we will inform you and you may cancel the order and receive a full refund.

3. Orders and contract

Your order is an offer to buy. The contract is concluded when we confirm that your order has been accepted by email. We may refuse or cancel an order, for example because of stock or payment problems, and we will refund any amount you have paid.

4. Payment

You can pay with the methods shown at checkout. Payments are processed securely by our payment providers. Your order is processed once payment is authorised.

5. Delivery

Delivery terms are described in our Shipping policy. Risk of loss passes to you when the goods are delivered to you.

6. Withdrawal, returns and guarantee

Consumers have a 14-day right of withdrawal as described in our Returns & refunds policy. Statutory guarantee rights for non-conforming goods (2 years in the EU) are not affected by these terms.

7. Personalised items

Items made to your specification are excluded from the right of withdrawal where the law allows, and this is shown before purchase.

8. Intellectual property

All content on this website (photos, texts, designs, logos) is owned by Bechiva. You may not copy or use it commercially without our written permission.

9. Liability

Nothing in these terms limits your statutory consumer rights or our liability for intent, gross negligence, injury or anything that cannot be limited by law. Our products are accessories and are not safety equipment; please check fit and wear of leashes, harnesses and collars regularly and supervise your pet.

10. Complaints and disputes

Please contact us first at info@bechiva.com and we will do our best to solve the issue. Consumers may also turn to the Bulgarian Commission for Consumer Protection (kzp.bg) or the consumer authority in their country.

11. Governing law

Bulgarian law applies to these terms. If you are a consumer, you keep the protection of the mandatory consumer laws of your country of residence. Disputes are handled by the competent courts, and consumers may also sue in the courts of their own country.

12. Changes

We may update these terms. The version published when you place your order applies to that order.