Return & Refund


If you are not entirely satisfied with your purchase or you change your mind you have 14 calendar days to return an item from the date you received it. We know that choosing the right size for your dog can be tricky sometimes.


To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.


Contact us before sending anything back! We will guide you thru the return process. For more information, please contact us at

BECHIVA  is not responsible for the loss of your items. We strongly advice having a tracking service for your parcel back to us.



Once we receive your item, we will inspect it and notify you on the status of your refund.


When your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 10 to 14 business days, depending on your card issuer's policies.

Refunds via Bank transfer have a 5 € bank commission.

Shipping costs are non­refundable and return shipping is not covered

*Personalized items are made just for you, they are not returnable.


If you have any questions, please don`t hesitate to contact us

You can submit a return request in the contact form:

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